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Articles Written by Experts
in The Support Field

Explore the latest thinking on AI, customer service, and player experience
from the team that built TUGI.

Our Blog Posts

All Posts
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AI & Innovation
4
mins read
The Rise of AI Agents: A New Era of Support for iGaming Operators

Discover how AI agents are revolutionizing customer service in the iGaming industry by streamlining support and enhancing the player experience.

Geneva Mason
June 13, 2025
TUGI Feature Spotlight
2
mins read
Q2 2025 Releases & Updates

Explore what’s new in TUGI: Fresh updates that make it easier to support players, streamline teamwork, and grow your operations.

Geneva Mason
June 13, 2025
Tugi Talk
2
mins read
Tugi Tark at NEXT Valletta 2025

Tugi Tark made waves at NEXT Valletta: hosting The Operator Room and connecting with industry leaders on the future of iGaming support.

Geneva Mason
May 23, 2025
Tugi Talk
2
mins read
Why We Built TUGI: A Support Solution iGaming Operators Desperately Needed

Why we built TUGI: An open letter from the CEO

Harpo Lilja
May 6, 2025
AI & Innovation
3
mins read
Scaling iGaming Support Without Skyrocketing Costs: How AI is Changing the Game

Discover how AI is transforming customer support in iGaming by empowering operators to provide faster, more personalized, and cost-effective player assistance.

Geneva Mason
May 20, 2025
AI & Innovation
4
mins read
Why Legacy Support Systems Are Killing Your iGaming Business (And What to Do About It)

Slow support is costing iGaming operators in more ways than one. Discover the smarter tech that's boosting profits and improving player retention.

Geneva Mason
May 6, 2025
Industry Insights & Future Trends
2
mins read
The New Frontier of iGaming Customer Service

Boost loyalty and trust in iGaming with smart, ethical support. See how AI and proactive care are reshaping player experiences and driving real results.

Geneva Mason
May 6, 2025
Industry Insights & Future Trends
3
mins read
AI in iGaming Isn’t Optional Anymore. Here’s Why

AI is reshaping iGaming: boosting efficiency, cutting costs, and delivering smarter, faster player support that drives loyalty and scales globally.

Geneva Mason
June 11, 2025