Articles Written by Experts in The Support Field

Explore the latest thinking on AI, customer service, and player experience from the team that built TUGI.

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Tugi Talk

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Tugi Tark at SBC Summit Malta 2025

A quick recap of our attendance at SBC Summit Malta: key takeaways, partner catch-ups, and what's next in iGaming.

The Rise of AI Agents: A New Era of Support for iGaming Operators

Discover how AI agents are revolutionizing customer service in the iGaming industry by streamlining support and enhancing the player experience.

Geneva Mason

July 24, 2025

TUGI Feature Spotlight

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Q2 2025 Releases & Updates

Explore what’s new in TUGI: Fresh updates that make it easier to support players, streamline teamwork, and grow your operations.

Tugi Tark at NEXT Valletta 2025

Tugi Tark made waves at NEXT Valletta: hosting The Operator Room and connecting with industry leaders on the future of iGaming support.

Why We Built TUGI: A Support Solution iGaming Operators Desperately Needed

Why we built TUGI: An open letter from the CEO

Scaling iGaming Support Without Skyrocketing Costs: How AI is Changing the Game

Discover how AI is transforming customer support in iGaming by empowering operators to provide faster, more personalized, and cost-effective player assistance.

Geneva Mason

July 16, 2025

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