About us

Powering the future of iGaming customer service

Get an inside look at Tugi Tark - from the team transforming the future of player support.

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Our Story
Tugi Tark started as a premier customer support outsourcing provider, serving as the trusted voice for
Tugi Tark started as a premier customer support outsourcing provider, serving as the trusted voice for
hundreds of our clients' brands. Our industry expertise and commitment to innovation made us the go-to
hundreds of our clients' brands. Our industry expertise and commitment to innovation made us the go-to
partner for businesses looking to elevate their customer experience. As customer service evolved, so did
partner for businesses looking to elevate their customer experience. As customer service evolved, so did
we. Recognizing the need for AI-powered solutions, we developed a cutting-edge support platform that
we. Recognizing the need for AI-powered solutions, we developed a cutting-edge support platform that
combines our years of industry knowledge with advanced technology, helping businesses deliver
combines our years of industry knowledge with advanced technology, helping businesses deliver
exceptional support and build lasting customer loyalty.
exceptional support and build lasting customer loyalty.
Tugi Tark started as a premier customer support outsourcing provider, serving as the trusted voice for hundreds of our clients' brands. Our industry expertise and commitment to innovation made us the go-to partner for businesses looking to elevate their customer experience. As customer service evolved, so did we. Recognizing the need for AI-powered solutions, we developed a cutting-edge support platform that combines our years of industry knowledge with advanced technology, helping businesses deliver exceptional support and build lasting customer loyalty.
Our Mission

To empower iGaming businesses with intuitive, scalable, and reliable solutions. We are committed to delivering exceptional support and enabling our clients to maximize their potential, optimize operations, and provide outstanding player experiences.

Our Vision

To be the leading customer service software provider in the iGaming industry by providing state-of-the-art AI-driven software that enables businesses to deliver exceptional player experiences while optimizing their operations.

About Us
Founded by customer service experts with over a decade of hands-on
Founded by customer service experts with over a decade of hands-on
experience supporting iGaming players worldwide, we’ve combined deep
experience supporting iGaming players worldwide, we’ve combined deep
industry expertise with advanced AI to create a powerful customer service
industry expertise with advanced AI to create a powerful customer service
platform and AI Agent — fast, always available, and distinctly human in experience.
platform and AI Agent — fast, always available, and distinctly human in experience.
Founded by customer service experts with over a decade of hands-on experience supporting iGaming players worldwide, we’ve combined deep experience supporting iGaming players worldwide, we’ve combined deep
industry expertise with advanced AI to create a powerful customer service platform and AI Agent — fast, always available, and distinctly human in experience.
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AI agent
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Player support
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Advanced AI
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Made for iGaming
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Customer service
Why us

Why choose Tugi?

We’re setting the industry standard for premium customer service experiences. Here’s what sets up apart from the rest.

Deliver premium support

Free your support agents to focus on delivering white-glove support, exactly when they’re needed the most.

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Boost CSAT and lower churn
Purpose-built for iGaming

Our all-in-one customer service platform is tailored for the unique needs of iGaming.

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The only solution made for iGaming
Competitive edge

Make support your new differentiator. Stand out in a competitive market and increase player lifetime value.

Turn support into your superpower
By the numbers

Support software built with intention by industry experts

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Trusted by operators worldwide

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Historical support tickets

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Languages supported

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Harpo Lilja
Founder and CEO

A Message from Our CEO

Harpo Lilja
Founder and CEO
Welcome to Tugi Tark!

After a decade of running a customer support outsourcing company, I saw the same thing again and again: support teams doing their best with tools that just weren’t built for iGaming. We knew there had to be a better way. So we built it.

Tugi Tark was born from that experience. Our mission is to connect companies with their customers, leveraging the power of AI to enhance speed, efficiency, quality, and empathy in customer interactions. By equipping support teams with our innovative software, we strive to make every interaction smoother and more impactful. We’re proud to serve the people behind the support. And we’re just getting started.

Achieve support success and grow your business

Boost player satisfaction and cut support costs. Partner with Tugi Tark and experience the future of customer service.

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