Enhance Your Customer Service With Tugi Tark‘s AI Software
Take Your Business to the Next Level with TUGI
per user/month, billed annually
Smart Ticket Routing
In-App escalations
Multi-brand infrastructure
Dashboards
Messaging templates
Chat and email channels
Translation in +249 languages
PAM integration
Usage based fee / billed quarterly
The AI service fee is calculated based on each AI task in the TUGI platform.
The fees below are a cost projection of an AI task:
AI Ticket Categorization ≈ €0.007
AI Policy Task ≈ €0.016
AI Agents
AI Ticket categorization
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You only need a license for those users that will be handling tickets, additional logins are provided at no charge.
An AI Policy Task is an AI task based on a brand’s policies, procedures, Terms & Conditions, bonus programs, and any other documentation fed into the TUGI Platform.
Yes, account owners can set usage budgets and limits to control the cost of AI usage. Payments for TUGI services can be executed by bank transfer.
Brands can have a custom AI Agent name, set the tone of voice, perform QA, and give feedback on AI events. This will train the AI agent and lead to improved results.
For startups without any historical data, the onboarding takes about two weeks. Onboarding that includes a data migration from a current support system to TUGI will take an estimated 3-4 weeks. Onboarding and training are provided at no cost for early adopters.
We are interested in exploring API integrations and handle them on a case-by-case basis. We’ll meet with you to better understand the scope and explore integration opportunities.
