Tugi fees

Pricing

Enhance Your Customer Service With Tugi Tark‘s AI Software

User license

Agents & specialists

€99

per user / month

Billed annually • €1,188 per user / year

Included for every paid seat

Agent workplace

Specialist workplace

Ticket routing

Dashboards

Ticket list

Message templates

Quick commands

Always Free

Unlimited brands & GEOs licenses

Admins, team leaders. supervisors

Get started now

Get a quote

Advanced AI agents and features tailored for iGaming

Prepaid balance

Billed quarterly based on usage

Included for every paid seat

≈€0.15

per AI-handled ticket

Drawn from your prepaid balance. A 5+5 message conversation is used as the pricing reference.

AI features included

Ticket categorization

End-to-end AI handling

Real-time translation

249+ languages available • Drawn from balance

Coming soon - Included in your balance

AI assistant

soon

AI analytics

soon

Ticket summary

soon

Player intent analysis

soon

Knowledge hub analysis & search

soon

Get Started Now

FAQ’s

Frequently Asked Questions

We understand that adopting AI can feel like a big step — that's why we've answered the most common questions.

Do you offer your AI service as a standalone solution?

Yes. Our AI can be integrated as a standalone layer on top of your existing support solution, like Salesforce, Intercom, Zendesk, LiveChat, and others.

Can we pay quarterly or bi-annually?

Annual prepayment is our standard, with the user licence at €99 per user per month. Alternative schedules are available: bi-annual at €109 per user per month and quarterly at €119 per user per month.

Are there limits on brands or languages?

None. All licences include unlimited brands and GEO configurations. Translation covers 249+ languages with no restrictions. Real-time translation is drawn from your AI balance.

Does a user who is both an agent and a specialist need two licences?

No. Each person pays for one user licence regardless of how many roles they hold.

What does €99 per user cover?

The combined monthly cost per agent or specialist, for access to the support console with workplaces, omni queue, ticket routing, dashboards, templates, quick commands and much more.

What counts as an AI-handled ticket?

A ticket is counted each time the AI handles a player conversation, from intake through to resolution or handoff to a human agent. The conversation can be any length. We use a 5 player message / 5 AI response exchange as a pricing reference point, but there is no hard message limit per ticket.

How much AI balance should I top up?

We recommend topping up roughly three months of expected usage at a time. A simple estimate: multiply your monthly ticket volume by €0.15 and multiply by three. Unused balance carries forward, so there's no risk in topping up more. Your account executive can help you size it based on your actual volumes.

What is the AI balance?

It's your prepaid balance for future AI usage. Ticket handling, categorization, translation, and future features as they launch. Usage is drawn from this balance, e.g., a ticket with 5 player message / 5 AI responses ≈€0.15. Unused balance carries forward and top-ups are available anytime.

Achieve support success and grow your business

Boost player satisfaction and cut support costs. Partner with Tugi Tark and experience the future of customer service.

Book a Demo