Enhance Your Customer Service With Tugi Tark‘s AI Software
Take your player support to the next level
per user/month, billed annually
Smart ticket routing
In-App escalations
Multi-brand infrastructure
Dashboards
Messaging templates
Chat and email channels
Task based fee / billed quarterly
The AI service fee is task based. When a player opens a ticket, our AI analyzes their messages
and handles the ticket until it's solved, or escalating it to a human agent if required.
AI Task ≈ €0.15 - €0.21
AI Agents
Ticket categorization
Translation in +249 languages
Your interest has been noted. We will keep you updated with the latest news and exclusive early access. Stay tuned!
Can’t find what you’re looking for? Read our full Billing FAQs or get in touch!
You only need a license for those users that will be handling tickets, additional logins are provided at no charge.
An AI Task is when a player sends a message, our AI analyzes the message, and responds based on the available information, such as: policy documentation, player data and gaming history, sourced from your PAM system via a JWT token.
Yes, account owners can set usage budgets and limits to control the cost of AI usage.
Brands can configure, customize, set tone of voice, QA and fine-tune their AI agents.
For startups without any historical data, the onboarding takes about two weeks. Onboarding that includes a data migration from a current support system to TUGI will take an estimated 3-4 weeks. Onboarding and training are provided at no cost for early adopters.
We are interested in exploring API integrations and handle them on a case-by-case basis. We’ll meet with you to better understand the scope and explore integration opportunities.
