Let's get Started
Achieve Support Success and Grow Your Business
Boost player satisfaction and cut support costs. Partner with Tugi Tark and experience the future of customer support.
Pricing
Enhance Your Customer Service With Tugi Tark‘s AI Software
Get started
Take Your Business to the Next Level with TUGI
€99
per user/month, billed annually
Smart Ticket Dispatcher
In-App escalations
Multi-brand infrastructure
Dashboards
Messaging templates
Chat and email channels
Translation in +249 languages
PAM integration
AI services
Usage based fee / billed quarterly
The AI service fee is calculated based on each AI event in the TUGI platform.
The fees below are a cost projection of an AI event:
Ticket categorization ≈ €0.001
AI Agent message ≈ €0.03
AI Agents
AI Ticket categorization
Ticket duplication linking
Thank You for Joining Our Waitlist!
Your interest has been noted. We will keep you updated with the latest news and exclusive early access. Stay tuned!
Oops! Something went wrong while submitting the form.
Features comming soon
Real-time activity monitoring
Proactive payment support
Ticket duplication linking
Quality Assurance Scoring
Integrations Jira, Telegram, Slack, Microsoft
AI Assistants
AI Analytics
Pricing FAQs
Can’t find what you’re looking for? Read our full Billing FAQs or get in touch!
01
Do I need a license for every user?
You only need a license for those users that will be handling tickets, additional logins are provided at no charge.
02
What is the cost for a ticket handled by an AI Agent?
An average customer service ticket in iGaming has ten messages back and forth between a player and an agent. Our AI fee for such scenario estimates to €0.25. Payments for TUGI services can be executed by bank transfer.
03
Can I cap the AI usage to control costs?
Yes, account owners can set usage budgets and limits to control the cost of AI usage.
04
Can we customize the AI Agent?
Brands can have a custom AI Agent name, set the tone of voice, perform QA, and give feedback on AI events. This will train the AI agent and lead to improved results.
05
How long is the onboarding process?
For startups without any historical data, the onboarding takes about two weeks. Onboarding that includes a data migration from a current support system to TUGI will take an estimated 3-4 weeks. Onboarding and training are provided at no cost for early adopters.
06
Can you integrate with my database, CRM, or PAM?
We are interested in exploring API integrations and handle them on a case-by-case basis. We’ll meet with you to better understand the scope and explore integration opportunities.
