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ELEVATE YOUR Customer EXPERIENCE WITH TUGI

Powering Better Player Support for iGaming

TUGI is an AI-powered customer service software tailored for the iGaming industry.
It blends smart automation with human expertise to resolve player issues faster, lighten agent workload, and deliver white-glove support across every brand, channel, and language - 24/7.

Key Features & Benefits

Our tools combine advanced technology with real iGaming experience to meet your business’s unique challenges:

Smart Ticket Dispatcher

  • Ensure every ticket reaches the perfect agent, every time (based on player segment, language, urgency, and agent expertise).

  • VIP players get the priority treatment they deserve.

  • Eliminate communication barriers with language-based routing.

In-App Escalations

  • Seamlessly escalate issues within the platform, keeping everything in one place.

  • Ensure every issue has clear ownership and accountability

  • Resolve problems faster with uninterrupted workflows.

Custom Dashboards

  • Gain real-time insights with customizable dashboards.

  • Track key performance indicators effortlessly to make informed decisions.

  • Identify trends and areas for improvement with easy-to-understand metrics.

Multilingual Support

  • Communicate seamlessly in 250+ languages with built-in translations.

  • Provide accurate, culturally aware support to global customers.

  • Break down barriers and enhance international support.

AI Agents & Assistants

  • Provide instant responses for 40% of routine inquiries.

  • Reduce your team's workload with automated assistance.

  • Assist agents with personalized guidance and recommendations, helping them resolve complex issues more efficiently.

Proactive Support

  • Alert and resolve deposit or withdrawal issues before players report it.

  • Seamlessly handle payment-related inquiries within the platform.

  • Reduce frustration and enhance user experience with timely resolutions.

Explore Our Use Cases

Want to see how TUGI can work for your business? Explore our use cases to learn how our features can address various customer support challenges and optimize your operations.

Read Case Studies

Why Choose Tugi Tark?

Proven excellence in customer service

Easy integration with your existing tools

Continuous improvement based on your feedback

Scalable design that grows with your business

Flexible pricing to fit your needs

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