September 23, 2026 - Tugi Tark announces a partnership with Chanz, the world's first social casino, where real-time player connection is at the center of the gaming experience. Through the collaboration, Chanz will deploy Tugi Tark's AI-powered customer service platform to manage player support across its operation from Q3 2026.
Established in 2015, Chanz has built a distinct position in the iGaming market, holding licences in Estonia and Sweden. Where most online casinos focus purely on games, Chanz was built around the idea that playing together is more engaging than playing alone. Its platform gives players the ability to interact with each other in real time alongside a broad game library. This social-first approach shapes how Chanz thinks about every part of the player experience, including support.
"Tugi Tark gives Chanz's support team a smarter and more efficient way to focus on what matters most, our customers," said a representative from Chanz. "We're excited to partner with Tugi Tark and take the next step towards delivering faster, more seamless and customer-focused support."
Chanz's support team will handle all player communication through the Tugi customer service platform, managing player inquiries from a single workspace across the markets it operates in. For an operator where player interaction is central to the casino experience, the ability to maintain service quality is a core part of delivering on that promise.
"Chanz has built an impressive social-first casino experience that puts community right at the center," said Aleksandar Labovic, Business Development & Partnerships Manager at Tugi Tark. "As Chanz continues to scale, we’re proud to provide the support platform that helps them maintain that high-touch player experience.”
The partnership supports Chanz's broader strategy of delivering a player experience that goes beyond the games themselves. With a dedicated iGaming support platform in place, Chanz is well positioned to maintain the quality of service its community has come to expect as it continues to grow across its markets.
