From 3–5 November, the Tugi Tark team attended SiGMA World in Rome to connect with industry professionals, present our product to the iGaming community, and compete as a finalist in the Startup Pitch competition.
Throughout the conference, our team was based in the Startup Village in Hall 6, alongside other early-stage companies from across the sector. Being named a finalist gave us the opportunity to present our AI-native customer service platform, purpose-built for iGaming, to the wider SiGMA audience.
The pitch offered a great opportunity to share Tugi Tark’s origins. Our founders spent years running player support as a BPO, managing more than 10 million tickets across 125+ iGaming brands in over 25 markets. That hands-on experience directly shaped our platform, which today resolves 80% of player tickets autonomously, with human agents handling the rest.
Away from the stage, our team spent the three days meeting operators and platform providers to explore new business opportunities. We discussed how operators approach player support today, how AI fits into existing workflows, and what it takes to transition away from legacy support systems.
Being selected as a finalist was a fantastic milestone for our team, and SiGMA World Rome gave us a strong platform to introduce Tugi Tark to the wider iGaming market. We leave Rome with valuable new connections and look forward to continuing the conversations started with the operators and partners we met.
