The Tugi Tark team was thrilled to be part of the energy and innovation at this year’s NEXT Valletta Summit, a gathering that continues to set the pace for what’s next in iGaming.

The Operator Room: Where Connections Started Early

We had the pleasure of hosting The Operator Room, a pre-conference networking event that brought together 70+ industry professionals over mimosas, coffee, and breakfast bites. Designed as a relaxed yet focused space, it was the perfect kickoff to the summit, driving authentic conversations before day one even began.

This session set the tone for the rest of the summit: open, collaborative, and forward-looking.

Check out the after-movie!

100s of Conversations, One Clear Message

Across the conference, our team of Tugi Ninja’s engaged in hundreds of conversations with iGaming operators, platform providers, and industry innovators, each one reinforcing a common message: customer service is still the most underestimated growth lever in iGaming.

As we demoed the capabilities of Tugi Tark’s customer service software, TUGI, it was clear that the appetite for smarter, player-first support solutions is not just growing, it’s urgent. Showcasing our AI agents, multilingual capabilities, to proactive support triggers, the feedback was consistent: “This is what we’ve been waiting for.”

Events like NEXT Valletta aren’t just about presence… they’re about proof. Every interaction helped validate our belief that the iGaming industry are hungry for support tools that:

• Scale intelligently
• Respect regulatory complexity
• Put player wellbeing and experience first

We didn’t just show up with a product. We presented a solution designed specifically for the real challenges iGaming support teams face every day.

Thank You for the Conversations

To everyone who stopped by to chat, shared feedback, or explore how we can work together: thank you. Your time, insights, and questions help fuel what we build next.

We’re already looking forward to the next opportunity to reconnect, and continuing our journey of building better, smarter, customer service software for the iGaming world.

See you soon.

— The Tugi Tark Team

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