Tugi Tark announces partnership with Gibraltar-based customer service outsourcing provider Rdentify Connect
February 4th, 2026 – Tugi Tark announces a strategic partnership with Rdentify Connect, a Gibraltar-based customer service outsourcing provider serving iGaming, sweepstakes, fintech, crypto, and other fast-growing regulated sectors. Through this collaboration, Rdentify Connect integrates Tugi Tark's iGaming-native customer service platform into its operations, combining intelligent automation with expert human support for its operator clients.
As player expectations rise across global markets, operators face increasing pressure to deliver fast, accurate, and compliant support at scale. This partnership delivers a flexible hybrid model: Tugi Tark's platform streamlines routine player inquiries, allowing Rdentify Connect's skilled support teams to focus on complex cases, improving efficiency and elevating player satisfaction.
"Rdentify Connect brings highly skilled support teams, and we bring a customer service AI platform built exclusively for iGaming," said Harpo Lilja, CEO of Tugi Tark. "Together, we're creating a support model that scales globally, improves operational performance, and keeps compliance at the center of every player interaction."
Rdentify Connect operates as an extension of its clients' internal support teams, offering trained support agents in English, Arabic, Spanish, and additional languages from its Gibraltar hub. By integrating Tugi Tark's platform, Rdentify Connect delivers faster resolutions while ensuring human agents focus on high-value and complex cases.
"Partnering with Tugi Tark was a natural fit," said Daisy White, Director of Operations at Rdentify Connect. "Their iGaming-specific platform integrates seamlessly with our operations and gives our support agents better tools to deliver exceptional service.”
This partnership marks an important milestone in advancing hybrid support operations for regulated markets. The combined solution is adaptable, multilingual, fast to deploy, and designed to meet the compliance expectations of operators scaling across brands and markets.
About Tugi Tark
Tugi Tark is an AI-native customer service software purpose built for the iGaming industry. We help iGaming operators scale support, reduce costs, and improve player satisfaction by combining intelligent automation with over a decade of iGaming support expertise.
.png)
