November 12, 2026 — Tugi Tark today announced a new strategic partnership with Solis Ortus Service Ltd., an online venture under the MERKUR GROUP umbrella. Solis Ortus has deployed Tugi Tark’s AI-driven customer service platform to enhance player operations for its German licensed brand, SlotMagie.
Founded in June 2021 as part of the MERKUR GROUP, Solis Ortus operates SlotMagie in full compliance with Germany’s 2021 Interstate Treaty on Gambling, serving players with a premier selection of licensed online slots.
“With Tugi Tark, our team now has a single, intuitive platform to handle player inquiries quickly and efficiently. The combination of AI-powered first responses and seamless handover to our specialists helps us deliver fast, high-quality support while meeting the high standards that come with our German license,” said Director at Solis Ortus Service Ltd.
To deliver faster and more efficient service to SlotMagie’s German-speaking player base, Solis Ortus has integrated Tugi Tark’s hybrid support solution. The implementation combines AI agents in live chat for instant resolutions with a unified customer service platform for human support agents and specialists handling complex inquiries across chat and email.
“We are pleased to partner with Solis Ortus and to provide the customer service platform behind SlotMagie’s player support,” said Aleksandar Labovic, Business Development & Partnerships Manager at Tugi Tark. “Solis Ortus has established a strong, compliant presence in the market, and we are proud to help their team elevate the overall player experience. We look forward to growing this partnership together.”
The collaboration equips Solis Ortus with a specialized iGaming customer service platform engineered to scale support operations efficiently while maintaining high standards of regulatory compliance.
