Pricing

Enhance Your Customer Service With Tugi Tark‘s AI Software

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Take Your Business to the Next Level with TUGI

€99

per user/month, billed annually

Smart Ticket Routing

In-App escalations

Multi-brand infrastructure

Dashboards

Messaging templates

Chat and email channels

PAM integration

Ticket duplication linking

AI services

Usage based fee / billed quarterly

The AI service fee is calculated based on each AI event in the TUGI platform.


The fees below are a cost projection of an AI event:

Ticket categorization ≈ €0.001

AI Agent message ≈ €0.03

AI Agents

AI Ticket categorization

Translation in +249 languages

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Features comming soon

Real-time activity monitoring
Proactive payment support
Ticket duplication linking
Quality Assurance Scoring
Integrations   Jira, Telegram, Slack, Microsoft
AI Assistants
AI Analytics

Pricing FAQs

Can’t find what you’re looking for? Read our full Billing FAQs  or get in touch!

01
Do I need a license for every user?

You only need a license for those users that will be handling tickets, additional logins are provided at no charge.

02
What is the cost for a ticket handled by an AI Agent?

An average customer service ticket in iGaming has ten messages back and forth between a player and an agent. Our AI fee for such scenario estimates to €0.25. Payments for TUGI services can be executed by bank transfer, debit and credit card, or crypto.

03
Can I cap the AI usage to control costs?

Yes, account owners can set usage budgets and limits to control the cost of AI usage.

04
Can we customize the AI Agent?

Brands can have a custom AI Agent name, set the tone of voice, perform QA, and give feedback on AI events. This will train the AI agent and lead to improved results.

05
How long is the onboarding process?

For startups without any historical data, the onboarding takes about two weeks. Onboarding that includes a data migration from a current support system to TUGI will take an estimated 3-4 weeks. Onboarding and training are provided at no cost for early adopters.

06
Can you integrate with my database, CRM, or PAM?

We are interested in exploring API integrations and handle them on a case-by-case basis. We’ll meet with you to better understand the scope and explore integration opportunities.

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